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Privacy Policy

Last updated: 15th January 2026

Introduction

deltanexis SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deltanexis.world and use our services.

This policy is designed to help you understand what data we collect, how we use your information, and what choices you have. By using our website and services, you consent to the data practices described in this policy.

Data Controller Information

deltanexis SARL is the data controller for the purposes of the General Data Protection Regulation (GDPR). Our contact details are:

Data Collection

We collect several types of information from and about users of our website and services. The data we collect includes:

Personal Information

When you contact us or use our services, we may collect personal information such as:

  • Name and contact information (email address, phone number)
  • Company name and business information
  • Communication preferences
  • Any information you provide in enquiries or support requests

Technical Information

We automatically collect certain technical information when you visit our website, including:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Process and respond to your enquiries and requests
  • Send you technical notices, updates, and support messages
  • Communicate with you about our services and offerings
  • Improve our website, services, and customer experience
  • Analyse website usage and performance
  • Comply with legal obligations and protect our rights

The legal basis for processing your personal data includes contract performance, legitimate interests, consent, and legal compliance as required under GDPR.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website and services
  • When required by law or to protect our rights and safety
  • With your consent or at your direction
  • In connection with a business transaction (merger, acquisition, etc.)

Any third-party service providers are bound by appropriate confidentiality and data protection obligations.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of data and the purpose for which it was collected:

  • Contact enquiries: 3 years after last contact
  • Client data: Duration of contract plus 7 years for legal compliance
  • Website analytics: 26 months
  • Marketing communications: Until you unsubscribe

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing in certain situations
  • Right to Data Portability: Request transfer of your data to another controller
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@deltanexis.world or +352 24641692. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Staff training on data protection and security

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable law.